Joy99 Privacy Policy — Your Data Is Safe With Us
This page explains how joy99 collects, uses, and protects your personal information. We believe transparency is the foundation of trust.
What types of information do we collect?
Various types of information may be collected from you while using the joy99 platform. A detailed breakdown by category is provided below:
- Name, mobile number, and email address
- Date of birth and national ID details (for verification purposes)
- User-set password (stored in encrypted form)
- BKash and Nagad transaction reference numbers
- Deposit & withdrawal amounts (৳/BDT)
- Transaction date and time
- IP address and device type
- Operating system and browser version
- How long you spend on the site and how you navigate it
- Pages visited and click history
- Session cookies & preference cookies
- Game history & betting activity
Why and how is the information we collect used?
Joy99 uses your information for the following purposes:
- Account Management & Verification: To complete the registration process, verify your identity, and maintain account security.
- Payment Processing: To process deposits and withdrawals (৳) via bKash and Nagad, and to maintain transaction records.
- Service Improvement: To identify platform bugs, develop new features, and improve the overall user experience.
- Customer Support: To provide our support team with the information needed to resolve your questions or issues.
- Promotions & Offers: To show you relevant offers and promotions based on your activity (you can opt out of this at any time).
- Legal Obligations: To comply with applicable laws in Bangladesh and to prevent fraud or suspicious activity.
Joy99 never sells your personal data to third parties for advertising purposes.
Learn About Cookies & Tracking Technologies
Joy99 uses three types of cookies on the website:
- Essential Cookies: These cookies are essential to maintain your login session and ensure platform security. They cannot be disabled.
- Preference cookies: Remembers your language preference and display settings. This can be managed in your browser settings.
- Analytics Cookies: Used to understand which pages are most visited. This is optional, and users can opt out at any time.
You can disable cookies through your browser settings, though some platform features may not function properly as a result.
Data Storage, Security & Third-Party Sharing
Joy99 stores all user data on servers secured with SSL (Secure Socket Layer) encryption. Passwords are hashed, meaning no member of staff can view them directly. After an account is closed or deactivated, data is deleted within a set period unless retention is required by law.
Joy99 only shares data in the following cases: (1) Payment gateways (bKash, Nagad) — to process transactions; (2) Law enforcement agencies — when required by court order or legal obligation; (3) Fraud prevention services — to ensure platform security. No data is shared with advertisers or third-party marketing agencies.
What rights do you have over your own data?
Joy99 believes every user should have full control over their own data. The following rights apply to you:
You can view your stored information at any time by logging into your account.
To correct inaccurate or outdated information, please contact our support team.
If you request account closure, any data beyond what is legally required to be retained will be deleted.
You can opt out of promotional communications or object to specific uses of your data.
To exercise any of the rights listed above, FAQ Section visit our page or email our support team at: support at joy99.ws
How will you know when the policy changes?
Joy99 may update this Privacy Policy from time to time. Whenever a significant change is made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- Registered users will be notified via mobile number or their account dashboard.
- For significant changes, sufficient notice will be given before the new policy takes effect.
Continued use of the platform after any policy changes will be considered your acceptance of the updated terms. If you have any questions, FAQ Page View or Log In to submit a support request.